常见客服模板

1.包裹显示运输途中

Dear Customer,

Thank you for your concern of our website/amazon shop.

Really sorry to keep you waiting for such a long time. We have checked the latest online shipping information. It shows as below

As this parcel was shipped overseas by the post office, the time is a little bit longer. So please wait for one week or contact your local post office to confirm it with your address.

If there is still nothing by then, please just contact us again, and we will notify our logistics department to search it for you.

Any other questions, please contact us.

Best regards,

Customer Service Department

2.客户要求退款

Dear Customer,

Thank you for your concern of our website/amazon shop.  

Really sorry for all the inconvenience caused to you, we have refunded you, you will receive your refund within 5-8 working days.

Any other questions, please contact us.  

Best regards,  

Customer Service Department

3.收件人不在家

Dear Customer,

Thank you for your concern about our website.

We are glad to tell you that your order has arrived at your local 发货方式 office and the tracking number is：运单号. However, the local courier could not contact you because your shipping address is not detailed/correct or your phone number is not accessible.

Please contact them at 如电话号码to get your parcel earlier.

If it is too late, it will be abandoned or destroyed. In this case, we would not give you any refund.

Thanks for your kind cooperation. Hope you could sign for it successfully in time.

If you have any other questions, please let us know and we will reply to you as soon as possible.

Thanks for your cooperation and patience.   

Any other questions, please contact us.   

Best regards,   

Customer Service Department